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Headquarter Germany

VISUS Health IT GmbH
Gesundheitscampus-Süd 15
44801 Bochum, Germany

FON +49 234 93693-0
FAX +49 234 93693-199


Directions: Link to road description


Headquarter Switzerland

VISUS IT Solutions AG
Fraumünsterstrasse 29
CH-8001 Zürich, Switzerland

FON +41 44 552 24 80
FAX +41 44 552 24 83


The VISUS Service Promise

We want to offer you the best possible service quality — that's our promise to you. Our promise applies to all areas of our work — from our corporate guidelines and training/development of our employees to the sustainable development and maintenance of our business relationships.

"We're committed to our promises — you have our word."

Marc Wenczek – VISUS

Division Manager - Services

Marc Wenczek

TEL +49 234 936 93-200

VISUS Professional Services

Personal & Helpful

We find suitable solutions.
Personal support is very important to us. We believe that finding the right solution is more important than bureaucratic processes.

We also make sure to focus on your needs.
Our project and product teams, our customer service, and our account management team do everything in their power every day to answer your inquiries as quickly as possible — in a solution-oriented and friendly manner.  

We make sure to be there for you personally.
You can reach us easily without waiting times or long lines. Whenever possible, we assign a personal contact person to handle your request and provide you with clear contact information. There aren't any automated telephone messages or chat bots with us. We promise!  

Service Promise - Valuing & Forward Thinking

Appreciative & Forward-Thinking

We value friendliness.
Friendly and respectful communication is the best way to solve problems — even in difficult situations.

We want to know.
Your opinion is important to us. If you don't like something, we would like to hear about it — because that's the only way we can get better. We won't be satisfied until you are — so you decide when a question has been answered or a problem has been solved.

We are always evolving.
In order to improve the quality of our service, we continuously review our processes and communication channels ourselves. Your suggestions for improvement are valuable additions to our work. This is the only way we can improve — bit by bit.  

Service Promise - Competent & Fast

Competent & Quick

We solve problems quickly.
We do everything we can to find quick and competent solutions — and if things take longer than expected, we keep you informed along the way. 

We solve problems permanently.
We ensure your concerns are handled by highly qualified employees — until a sustainable solution is found. Our aim is to solve problems where they arise, if necessary, in close cooperation with our development team and other specialists. 

We want to learn from any mistakes we might make.
Insights gained from processing your inquiries and concerns are directly incorporated into our work and help us improve. Our end-to-end documentation ensures smooth communication in all matters.