The VISUS Service Promise

TEL +49 234 936 93-200
wenczek(at)visus.com

We find suitable solutions.
Personal support is very important to us. We believe that finding the right solution is more important than bureaucratic processes.

We also make sure to focus on your needs.
Our project and product teams, our customer service, and our account management team do everything in their power every day to answer your inquiries as quickly as possible — in a solution-oriented and friendly manner.  

We make sure to be there for you personally.
You can reach us easily without waiting times or long lines. Whenever possible, we assign a personal contact person to handle your request and provide you with clear contact information. There aren't any automated telephone messages or chat bots with us. We promise!  

We value friendliness.
Friendly and respectful communication is the best way to solve problems — even in difficult situations.
 

We want to know.
Your opinion is important to us. If you don't like something, we would like to hear about it — because that's the only way we can get better. We won't be satisfied until you are — so you decide when a question has been answered or a problem has been solved.
 

We are always evolving.
In order to improve the quality of our service, we continuously review our processes and communication channels ourselves. Your suggestions for improvement are valuable additions to our work. This is the only way we can improve — bit by bit.  

We solve problems quickly.
We do everything we can to find quick and competent solutions — and if things take longer than expected, we keep you informed along the way. 

We solve problems permanently.
We ensure your concerns are handled by highly qualified employees — until a sustainable solution is found. Our aim is to solve problems where they arise, if necessary, in close cooperation with our development team and other specialists. 
 

We want to learn from any mistakes we might make.
Insights gained from processing your inquiries and concerns are directly incorporated into our work and help us improve. Our end-to-end documentation ensures smooth communication in all matters.