Outstanding & extensive

Our services for you

Personal, respectful, competent and fast: These are our four pillars of VISUS Service, which assists you in achieving the best results with VISUS software. We promise excellence – and are ready to be measured by our actions. By independent bodies such as KLAS, which regularly recognize our service with top scores. But above all by our users, for whose satisfaction we are constantly treading new paths and questioning our actions daily. We want to be the perfect service partner. Without exception and compromise. Take us at our word and expect much from us and our products.

FON +49 234 936 93-200
FAX +49 234 936 93-299
support(at)visus.com

1.500+

Customers

500+

Projects

65+

Employees

Good service is not an accident but is based on a company-wide concept. It includes all stations that our customers pass through together with us. For the field of Service, this means an integrated approach to customer wishes and concerns, from the conduct of the initial project through our support to a broad spectrum of tailor-made further developed products.

VISUS Support is distinguished by a highly qualified expert team, which solves problems rapidly and personally, offers help in everyday matters and makes individual adaptations upon request. Moreover, the new VISUS Service Portal offers an additional option for contact with the hotline.

Maintenance and operation of an IT infrastructure gnaw away at the resources – which are already scanty in any case – of IT departments. VISUS Professional Services offers tailor-made service packages – from forward-looking monitoring to complete Managed Services – for reducing the everyday workload.

Help for self-help is an important service module at VISUS. That is why the online-based VISUS ACADEMY includes training contents and tutorials on all relevant products and application situations. The contents can be quickly located, are clear and concise, and can be retrieved at any time.

Patrick Bader has been leading the Helpdesk Team since August 1st, 2023. He succeeded Alf Meyerratken, who held this position for several years and is now voluntarily stepping down to take a back seat.

TO THE BLOG >

We’re getting closer and closer to the magic number 100 every year. This year, we scored 91.2 out of 100 possible points on the KLAS scale. This means that JiveX Enterprise PACS is back on track as one of the most sought-after and best-performing image data management systems. That’s how users see it – and that’s what matters most.

TO THE BLOG >

Since summer 2021, we have been using the VISUS ACADEMY fully for all target groups. This means that the e-learning platform is now open not only to employees and international partners, but also to IT managers and administrators on the customer side, as well as to clinical users.

TO THE BLOG >

Patrick Bader has been leading the Helpdesk Team since August 1st, 2023. He succeeded Alf Meyerratken, who held this position for several years and is now voluntarily stepping down to take a back seat.

TO THE BLOG >

We’re getting closer and closer to the magic number 100 every year. This year, we scored 91.2 out of 100 possible points on the KLAS scale. This means that JiveX Enterprise PACS is back on track as one of the most sought-after and best-performing image data management systems. That’s how users see it – and that’s what matters most.

TO THE BLOG >

Since summer 2021, we have been using the VISUS ACADEMY fully for all target groups. This means that the e-learning platform is now open not only to employees and international partners, but also to IT managers and administrators on the customer side, as well as to clinical users.

TO THE BLOG >

VISUS ACADEMY
VISUS Serviceportal
JiveX Compendium (Coming soon)

Service starts not with a problem but with the beginning of a partnership. Continuous exchanges, an open and lively feedback culture as well as transparent processes and forward-looking working methods are essential components of our service culture. Our customers benefit from this, even aside from daily issues handled by VISUS Service.

To ensure that we are able to offer our customers the best possible service at all times, the Service Team always also keeps itself up to date. VISUS Service Consulting supports the team in this effort and makes the necessary materials and tools available. It develops best practices for integration of our software into the complex IT infrastructures of the customers.

The pressure for success is extremely high during IT projects in healthcare facilities. The VISUS Project Management Team takes responsibility for successful introduction of our JiveX products. With its experience from more than 500 successfully implemented projects, its understanding of medical and administrative processes and its constantly updated technical know-how, the team contributes to the achievement of even complex projects.

Our Update Team assists customers and partners in planning, drafting and implementing updates, in order to develop constantly the full potential of the JiveX products.Moreover, it provides advice in selecting the proper operating systems and hardware in connection with necessary migrations. In this way, healthcare facilities always remain at the most up-to-date status.

Headquarter Germany

Headquarter Switzerland

Our services for you

VISUS Services

1.500+

Customers

500+

Projects

65+

Employees

Integrated Service concept

VISUS Support

VISUS Professional Services

VISUS ACADEMY

UNDER NEW LEADERSHIP

KLAS Award

Knowledge gives you an A - for ACADEMY

Our tools at a glance

Guarantee for good relationships

VISUS Service Consulting

VISUS Project Management

VISUS Update Team