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Headquarter Germany

VISUS Health IT GmbH
Gesundheitscampus-Süd 15
44801 Bochum, Germany

FON +49 234 93693-0
FAX +49 234 93693-199

info(at)visus.com
www.visus.com

Directions: Link to road description

 

Headquarter Switzerland

VISUS IT Solutions AG
Fraumünsterstrasse 29
CH-8001 Zürich, Switzerland

FON +41 44 552 24 80
FAX +41 44 552 24 83

info(at)visus.com

The direct line

VISUS Support

No chatbots, no external hotline: The staff of the support team are always available immediately in person for the VISUS customers. Regardless of whether it's by telephone +49 234 936 93-200, by e-mail support(at)visus.com or via the VISUS Serviceportal. Direct communication with our highly qualified specialists from the fields of engineering and information technology is decisive for development of both rapid and durable solutions for continuous and value-adding availability of the JiveX software. The physical proximity of the support service to the product and development team at the VISUS site on the healthcare campus in Bochum permits rapid solutions to even highly complex and individual problems via the shortest official route. In this way we do justice to our claim of always developing the best solution personally, competently, unbureaucratically and rapidly.

Our support highlights at a glance

  • Distinguished as "Best in KLAS"
  • In-house support
  • Always there in person for you
  • Highly qualified staff starting from the first level
  • Rapid and unbureaucratic help
  • Standard support from 07:00 a.m. until 06:00 p.m.
  • 24/7 support
  • Support in German and English

Uncomplicated and direct: Our remote support

Sometimes even a glance is already sufficient to answer a question or solve a problem. In order to ensure this capability for the VISUS support team, VISUS uses the established AnyDesk remote solution for remote access. Via that desktop application, the VISUS staff are able to connected extremely securely and reliably to the screen of the users and together with them to navigate to a rapid solution in real time.

For Windows operating systems

For MacOS operating systems

Important to know: News and updates around JiveX

  • KLAS Award
  • log4j security gap
  • Knowledge gives you an A - for ACADEMY

In 2024, JiveX Enterprise PACS has again been voted the best PACS in category DACH and recognized by the KLAS Award. And once again this success is also the result of the excellent partnership between us and our users.

TO THE BLOG >

Best in KLAS Award 2024

As you probably gathered from the news coverage, a critical vulnerability existed in the Java library "log4j". You can read more about this on our blog.

TO THE BLOG >

Since summer 2021, we have been using the VISUS ACADEMY fully for all target groups. This means that the e-learning platform is now open not only to employees and international partners, but also to IT managers and administrators on the customer side, as well as clinical users.

TO THE BLOG >

VISUS ACADEMY

KLAS Award

In 2024, JiveX Enterprise PACS has again been voted the best PACS in category DACH and recognized by the KLAS Award. And once again this success is also the result of the excellent partnership between us and our users.

TO THE BLOG >

Best in KLAS Award 2024

log4j security gap

As you probably gathered from the news coverage, a critical vulnerability existed in the Java library "log4j". You can read more about this on our blog.

TO THE BLOG >

Knowledge gives you an A - for ACADEMY

Since summer 2021, we have been using the VISUS ACADEMY fully for all target groups. This means that the e-learning platform is now open not only to employees and international partners, but also to IT managers and administrators on the customer side, as well as clinical users.

TO THE BLOG >

VISUS ACADEMY

Always informed via the VISUS service portal

Effective immediately, the capabilities of contact via telephone and e-mail are being enhanced by the option of staying in contact with VISUS via the service portal. This is available to all users of VISUS software solutions, to the technical staff in healthcare facilities and to VISUS partners. Once registered, problems can be reported and tickets can be created and tracked via the portal.

Would you like to register for the VISUS service portal?

Then please fill out the form below, agree to our data protection terms and click on "Submit". We will review your request and then contact you. Please be advised that the VISUS service portal is reserved for the VISUS clientele and the VISUS partner companies.

Ich willige ein, dass mir die VISUS Health IT GmbH per E-Mail Informationen zu weiteren Zwecken der Werbung und Produktinformation übersenden darf. Ich kann die Einwilligung jederzeit per E-Mail an marketing@visus.com oder per Brief an VISUS Health IT GmbH, Abteilung Marketing, Gesundheitscampus-Süd 15 in 44801 Bochum widerrufen.