• VISUS ACADEMY

What was only so-so for homeschooling during lockdowns has been perfected by VISUS for its in-house Academy: the transfer of knowledge on an e-learning platform and the right blend of personal supervision and individually flexible learning. Admittedly, VISUS has had more time to select and adapt the right technology and to develop the learning materials. The subject of virtual learning has been on our agenda since 2018.

Back then, no-one had the faintest idea that a pandemic was coming. It was all for the best then that customers, partners, and VISUS employees were more comfortable learning the necessary material independently and at their own pace. The prerequisite was a technically professional and user friendly e learning platform that ideally could be visually adapted to the VISUS world. The team ultimately chose technology that is also used by universities of applied science for teaching materials relevant for examinations.

Coronavirus as a driver of the customer Academy

Just as it did in so many areas, coronavirus accelerated the digitalization process in matters related to the VISUS Academy, as described by Andreas Tunkel, manager of the Training & Education department: “The technological platform was already available prior to the pandemic. And we already had something to offer regarding the contents. However, initially it was only intended for internal purposes, for example, training as part of the onboarding processes for new colleagues. We had already digitalized part of the partner training program as well. The sudden prohibition on in-person meetings for the specialists in the area of technology and application on one hand opened up the time last year for us to work at full speed on the contents for customer training. On the other hand, there was also a greater urgency for digital materials.”

VISUS has been using the Academy to its full extent for all target groups since last summer. This means that the e-learning platform is available not just for employees and international partners but also for IT managers and administrators on the customer side as well as clinical practitioners.

Everything you need to know about JiveX

But what exactly can each of the target groups find in the Academy now? “That depends on who logs into the platform because we provide different material for different users. To successfully transfer knowledge, the contents must be precisely tailored to the user’s particular needs. After all, a radiologist has different requirements to an IT manager. We prepare the course catalogs, that is, custom programs for user groups or sometimes even for specific hospitals. The common denominator is the VISUS range of products. Our challenge is to provide the right learning materials for each JiveX issue in a manner appropriate for each target group. And because our products continue to evolve, the Academy will also be continuously updated,” according to Andreas Tunkel.

The advantages of digital training through the Academy are many and varied. For international sales partners of VISUS, the advantages lie in no longer having to fly halfway around the world to Bochum to “inhale” the concentrated JiveX technology and application knowledge in just five days. With the Academy they can comfortably achieve the necessary status of Certified System Engineer (CSE) from their home country—over a period of four weeks. Over this period, the participants are guided intensively by the technical trainers as they master the course. Progress is tracked by VISUS and help is provided where needed. All participants must then pass the rather demanding test and, if successful, obtain their certificate.

Not a substitute but a complement

“Of course, we place a great deal of value on the quality of the learning materials and that they are also easily internalized. It is also very important to me that the e-learning platform does not replace personal contact with our technology and application team. Not as part of partner training and certainly not as part of customer training. It is a complement to give customers greater latitude. On-site communication—particularly in the area of application—remains indispensable for us. After all, we need that connection to users so that we can continue to develop our products in a practically relevant direction,” emphasized the manager of the T&E department.

Freedom for customers results, for example, from personnel not being blocked completely over a longer period from update training but instead users are also able to view the training materials at home on their laptop. If needed, VISUS also uses the Academy to carry out the documentation of training required for a hospital as part of the Medical Device Regulation. To what extent clinics and hospitals would like to utilize the digital products of the Academy with text, images, or videos is solely the responsibility of the on-site decision makers.

The Training & Education team

Andreas Tunkel and his team prepare the right e-learning package for every need. Here is a summary of our ACADEMY e-learning packages. For more information, please contact us by e-mail: academy(at)visus.com

  • INCLUDING
  • BASIC
  • ADVANCED
  • SELECT
  • 60 days’ access to VISUS ACADEMY after go-live and update training
  • Access to the e-learning course with all relevant information
  • Developed as text and multimedia
  • Access to VISUS ACADEMY
  • Access to more than 30 individual courses
  • Context-based access to VISUS ACADEMY from JiveX reporting clients
  • 1 user per installation/site
  • Personalized access to VISUS ACADEMY
  • Course program customized for the  JiveX version used
  • JiveX version used e-Learning courses after updates
  • Digital training certificates
  • MDR-compliant documentation of training
  • Monthly video consultation with our application specialists

 

  • On-call course materials in e-learning format
  • Standard courses for administrators, users, and partners available
  • Topics such as
    • Principles of JiveX administration
    • Principles of medical imaging
    • Hanging protocols
    • and much more

INCLUDING

  • 60 days’ access to VISUS ACADEMY after go-live and update training
  • Access to the e-learning course with all relevant information
  • Developed as text and multimedia

BASIC

  • Access to VISUS ACADEMY
  • Access to more than 30 individual courses
  • Context-based access to VISUS ACADEMY from JiveX reporting clients
  • 1 user per installation/site

ADVANCED

  • Personalized access to VISUS ACADEMY
  • Course program customized for the  JiveX version used
  • JiveX version used e-Learning courses after updates
  • Digital training certificates
  • MDR-compliant documentation of training
  • Monthly video consultation with our application specialists

 

SELECT

  • On-call course materials in e-learning format
  • Standard courses for administrators, users, and partners available
  • Topics such as
    • Principles of JiveX administration
    • Principles of medical imaging
    • Hanging protocols
    • and much more
Maren Bolesta - VISUS

Maren Bolesta

Application Specialist

David Ciarrettino - VISUS

David Ciarrettino

Application Specialist

Diana Hoppe - VISUS

Diana Hoppe

Application Specialist

Alexander Mertins - VISUS

Alexander Mertins

Tech. Trainer

Nisaf Ridane - VISUS

Nisaf Ridane

Tech. Trainer

Andreas Tunkel - VISUS

Andreas Tunkel

Department Manager

Elke Zuhmann - VISUS

Elke Zuhmann

Application Specialist