Clearly above average: that's how the results for JiveX in the 2019 Best in KLAS Report for the European PACS market can be summarized. In all categories surveyed, our VISUS Enterprise PACS was clearly ahead of the competition, and consequently it is the recipient of the prestigious KLAS Award. The evaluation to produce the rankings was directed at the people who know about it best – that is to say, our users.
Overall, our JiveX users gave the product 92.3 out of a possible 100 points, compared to an average score of just 81.1 points for competitor products. The focus of the customer survey, which was evaluated anonymously, was on the culture, loyalty, operations, product, relationship, and value.
KLAS has added performance indicators to help provide better context and transparency of product performance in the 2019 BIK report. In addition to displaying the overall KLAS score, KLAS has included letter grades for the six key categories: loyalty, culture, operations, product, relationship, and value. For us, it was very pleasing to see that our customers are strongly committed to our product and company for these key categories.
"Naturally, we were absolutely convinced of the high performance of our product and our services. It makes us proud and delighted that JiveX Enterprise PACS has been rated so highly by our customers. For us, the award is firstly a confirmation of our product and service strategy to date. Secondly, it is also a massive incentive for us to maintain and further improve this quality," said Guido Bötticher, Managing Director at VISUS Health IT GmbH.
KLAS Research has been producing product reports since 1996, rating particular healthcare IT products and product groups on the basis of user surveys. The KLAS Award is presented on the basis of the results. For IT specialists and decision-makers, the KLAS reports provide a comprehensive, honest, transparent and accurate market overview of particular products.
More information and access to the reports you can find here.